Returns & Exchanges

We hope that you love your items when they are delivered! We do not accept returns or exchanges since many of our items are made-to-order.

DAMAGED OR DEFECTIVE ITEMS

If your order is delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery. If any item arrives damaged or is defective, please reject the delivery and notify us at info@maestristudio.com within 48 hours. Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.

If the receipt from the carrier is signed and issues are not notated, Maestri Studio is not responsible for any defects or damages found after delivery is completed.

INCORRECT ITEM

If you have received an incorrect item(s), please notify us at info@maestristudio.com within 3 days to initiate a replacement request.

Any notifications or damage claims initiated outside of the above-referenced time frames will not be honored.